IT Support Specialist Orange, CT

IT Support Specialist

Full Time • Orange, CT

Summary & Reports to: Reporting to the IT Director, The Information Support Specialist provides software and network support and troubleshooting to the corporate office and acts as the help desk for the field clubs.  This person serves as the liaison between The Edge and its vendors and assists the IT Director with the tactical tasks needed to ensure technology solutions are aligned with the needs of the business.

Duties & Responsibilities/Essential functions:

  • Acts as software support to the entire Corporate Office, responds to user requests for service and determines the nature and extent of support needed. Provides support or refers to the appropriate vendor.
  • Provides guidance and participates in software development and technology integration projects.
  • Procures hardware requests for current and future Corporate and field staff-laptops, PC’s, routers, switches, etc. and follows up with IT vendors to ensure visibility.
  • Obtains specifications, pricing and other purchase related information needed to guide the department heads in their selection of software and coordinates schedules and timelines to confirm install.
  • Assists in negotiating cost and scope for potential new technology solutions while documenting features, gaps and costs.
  • Responds to software/hardware problems from the field on site or over the phone and investigates problems to determine resolutions. Follows up with software vendors or accesses their online technical support to obtain updates.  Uses ticketing system to document issues, follow-up, and ensure technical problems are resolved.
  • Installs, configures, maintains and troubleshoots a wide range of software used throughout the organization. Performs hardware/software upgrades to existing computer equipment as needed.
  • Acts as liaison between service installers and local construction general contractors during presale and new club opening to ensure task check lists are executed completely and on time.
  • Meets with and advises corporate staff on complex issues or project requests, collecting relevant information and gathering feedback on hardware and software developments.
  • Assists with IT projects by coordinating vendors and tracking tasks in the project software to ensure timeline visibility and track deliverables from contributors.
  • Coordinates and communicates upcoming IT projects to club employees and oversees installation/completion.
  • Provides network support which includes creating, modifying and auditing Active Directory objects, manages shared resources and grants access to users.
  • Promotes an engaging and welcoming environment to all employees, members and visitors.
  • Creates a culture and environment consistent with company values and standards for employees and members.
  • May be asked to work on special projects at various clubs.

Key Qualifications:

  • Two years providing level 2 Helpdesk or Desk Side Support
  • Exposure to Windows Active Directory and Windows Server 2008-2016
  • Knowledge of Windows Workstation 7-10
  • Basic understanding of Exchange/o365
  • Proficient knowledge in Windows operating systems
  • Strong attention to detail is required.
  • Experience interacting with technical vendors.
  • Experience provisioning voice/data services.
  • Basic understanding of remote-control technologies.
  • Basic understanding of conferencing/web meeting platforms.
  • Exposure to networking/Internetworking
  • Experience with software development
  • Experience with technology / software integration
  • Experience with automation and scripting
  • Experience with Linus/Unix/BSD
  • Understanding of TCP/IP Protocol Stack
  • Understanding of Anti-Virus & Computer Security
  • Understanding of PCI, routing, switching

Education & Experience:

  • 4 year degree in a technology / engineering field. Combination of education and experience acceptable.
  • Experience with software development lifecycle
  • Experience with software / technology integration projects
  • Microsoft MCP
  • Experience supporting a 24×7 environment
  • Demonstrated experience with project management-planning, scheduling, tracking and reporting
  • Experience in engagement with multiple management levels across technical users and business units

Competencies:

  • Technical Capacity
  • Creative Problem Solving
  • Thoroughness
  • Time Management
  • Customer Focus
  • Communication

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:

This job operates in a professional office environment with a several sets of stairs.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Travel:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. You will be traveling from club to club on occasion and some overnight for new club opening projects.

 Position type and expected hours of work: 

This is a full time, non-exempt position, and hours of work are Monday through Friday, 9am – 5pm (40 hours per week).  Occasional evening and weekend work may be required as job duties demand.

 Supervisory Responsibility:

This position has no supervisory responsibilities.

 Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job.  Please note these statements are not an exhaustive list of all activities, duties and responsibilities.  Duties, Responsibilities and activities may change at any time with or without notice.


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EDGE BENEFITS

Medical, Dental, Vision
We “insure” you and your family stay healthy with tiers of several options to fit you or your family’s needs.
401K, LTD, Life Insurance
We want to make sure we are able to help our employees plan for the future.
Paid Time Off + Holiday
We work hard to play hard…. You’ve earned it, take the day, vacation days have proven to increase wellbeing and productivity.
Complimentary Membership
Workout for FREE! Walk the walk and talk the talk. Receive an additional for a friend or family member with any full time position.
Employee Discounts
Whether you are working with a personal trainer, at the shake bar, in the Edge Kids room or shopping on the apparel rack, you as an employee get a discount!
Fun Work Environment
Not all heroes wear capes… we wear sneakers and sweatpants.
Additional Perks
Team builders and outings. Leadership and development trainings. Reimbursed training certifications.
Growth Opportunities
Be a part of our growth story and make your mark on the industry. With our expansion into so many new markets, career opportunities are endless.